Refund policy
Last updated: October 5, 2026
At CloudKrafts, we want you to have a clear and satisfactory shopping experience. This Return, Refund & Exchange Policy explains our return, refund, and exchange terms for orders delivered in India.
We accept returns for both defective and non-defective products, subject to the conditions described below.
1. Return Policy at a Glance
| Return condition | CloudKrafts policy |
|---|---|
| Countries covered | India |
| Return window | Within 7 days of delivery |
| Eligible condition | New and slightly used products |
| Defective products | Eligible for return |
| Damaged products | Eligible for return |
| Wrong products | Eligible for return |
| Non-defective returns | Accepted subject to this policy |
| Exchanges | Accepted |
| Return method | By post or approved drop-off location |
| Return label | Provided/included where applicable |
| Return shipping | Free for approved eligible returns |
| Restocking fee | No restocking fee |
| Refund processing | Within 7 days after return approval/inspection |
| Refund method | Original payment method |
| Refund currency | INR |
2. Eligibility for Returns
CloudKrafts accepts returns for both defective and non-defective products within 7 days of delivery.
A return request must be submitted within 7 days from the date your order was delivered.
Eligible products may include products that are:
- New and unused; or
- Slightly used, provided they remain in acceptable/resalable condition and satisfy the requirements of this policy.
The product must be returned in reasonable condition with the original packaging, accessories, components, and other items supplied with the order where applicable.
We may refuse a return if the product has been significantly damaged, modified, altered, misused, or is missing important components after delivery.
3. Non-Defective / Change-of-Mind Returns
CloudKrafts accepts eligible non-defective returns, including returns where a customer has changed their mind, subject to the following conditions:
- The return request is submitted within 7 days of delivery.
- The product is in new or slightly used condition.
- The product has not been intentionally damaged, modified, or altered.
- The product is returned with its original packaging and accessories where applicable.
- The product is suitable for resale after inspection.
If the returned product does not meet these conditions, CloudKrafts may decline the return.
4. Damaged Products
If your product arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number;
- Clear photographs of the damaged product;
- Clear photographs of the outer packaging;
- A photograph of the shipping/order label where applicable; and
- A video showing the damage if requested by our team.
Please keep the original packaging and shipping materials until your claim has been resolved.
After reviewing the claim, CloudKrafts may provide a refund, replacement, or exchange depending on the circumstances and product availability.
5. Defective Products
If you receive a product that has a manufacturing or production defect, please contact us within 7 days of delivery.
Please provide photographs or videos clearly showing the defect together with your order number.
After reviewing and verifying the issue, CloudKrafts may provide:
- A refund;
- A replacement; or
- An exchange.
The appropriate resolution will depend on the nature of the issue and product availability.
6. Wrong Product
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number;
- Details of the product ordered; and
- Photographs of the product received.
After verification, CloudKrafts will arrange an appropriate resolution, which may include a replacement, exchange, or refund.
7. Personalized and Custom Products
CloudKrafts offers personalized and custom-made products, including custom 3D figurines and products created using customer-provided photographs, measurements, designs, or specifications.
Because these products are specially made for individual customers, personalized and custom-made products are not eligible for non-defective or change-of-mind returns once production has started.
This means a personalized/custom product cannot normally be returned simply because:
- You changed your mind;
- You no longer want the product;
- You do not like the personal preference or appearance of the finished item; or
- You provided specifications that you later wish to change.
However, personalized and custom-made products remain eligible for a return, refund, replacement, or exchange where:
- The product arrives damaged;
- The product has a manufacturing or production defect;
- CloudKrafts sends the wrong product; or
- The product is substantially different from the specifications agreed upon with the customer due to an error by CloudKrafts.
Customer-provided photographs, measurements, designs, and specifications must be clear and accurate.
Differences caused by the quality, angle, lighting, resolution, image characteristics, or other limitations of customer-provided photographs may not be considered a manufacturing or production defect.
8. Exchanges
CloudKrafts accepts exchanges for eligible products.
Exchange requests must be submitted within 7 days of delivery.
For a non-defective exchange, the product must meet the applicable return-condition requirements described in this policy.
For defective, damaged, or incorrect products, an exchange may be provided after verification.
All exchanges are subject to product availability.
If the requested replacement is unavailable, CloudKrafts may provide another appropriate resolution, including a refund where applicable.
9. Return Methods
Approved returns may be completed using the return method provided by CloudKrafts.
Depending on the order and location, returns may be completed:
- By post, using the return instructions provided by CloudKrafts; or
- At an approved drop-off location, where available.
Please do not send a product to an address that has not been provided or approved by CloudKrafts.
10. Return Label and Return Shipping
For approved eligible returns, CloudKrafts will provide the applicable return instructions and return label where required.
Where a return label is provided, it may be included with the package or provided electronically by CloudKrafts.
CloudKrafts does not charge a return shipping fee for approved eligible returns.
If you receive a damaged, defective, or incorrect product due to an error by CloudKrafts, CloudKrafts will bear the applicable return shipping cost.
11. Restocking Fee
CloudKrafts does not charge a restocking fee.
No separate restocking fee will be deducted from an approved refund.
12. Refunds
Once an eligible return has been approved and the returned product has been received and inspected where applicable, CloudKrafts will process the applicable refund.
Refunds are normally issued to the original payment method used to place the order.
Refunds are processed in Indian Rupees (INR).
The amount of time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
13. Refund Processing Time
CloudKrafts normally processes approved refunds within 7 days after the returned product has been received and inspected or the return has otherwise been approved.
This 7-day period refers to the time taken by CloudKrafts to process the refund.
Additional time may be required by your bank, card issuer, payment gateway, or payment provider before the refunded amount appears in your account.
14. Products That May Not Qualify for a Return
A return may not be approved if:
- The return request is submitted more than 7 days after delivery.
- The product has been significantly damaged after delivery due to misuse, accident, negligence, or improper handling.
- The product has been altered or modified by the customer.
- Important components or accessories are missing.
- The product is returned in a condition that is not reasonably suitable for resale, where the return is a non-defective return.
- The product is a personalized/custom-made product and the customer is requesting a return solely because of a change of mind after production has started.
- The return is submitted without following CloudKrafts' return instructions.
These conditions do not affect your ability to make a claim for a product that is damaged, defective, or incorrectly supplied by CloudKrafts.
15. Items Returned Without Approval
Please contact CloudKrafts before sending a product back.
Do not send products to CloudKrafts without receiving return instructions.
Products returned without prior approval may be delayed or may not be accepted or processed.
Once your return request has been reviewed, CloudKrafts will provide the applicable return instructions and return address.
16. Order Cancellation
For standard products, cancellation requests may be considered if the order has not yet been processed or shipped.
For personalized or custom-made products, cancellation may not be possible once production has started.
If you wish to cancel an order, please contact CloudKrafts as soon as possible after placing the order.
17. How to Request a Return, Refund, or Exchange
To request a return, refund, or exchange, contact CloudKrafts within 7 days of receiving your order.
Please provide:
- Order number
- Name used for the order
- Product name
- Reason for the return, refund, or exchange
- Clear photographs or videos, where applicable
- Photographs of the packaging and shipping label, where applicable
Our team will review your request and provide the applicable return instructions.
18. Contact Us
For questions about returns, refunds, exchanges, damaged products, defective products, or incorrect orders, please contact us:
CloudKrafts
Email: akssaxenagg@gmail.com
Phone/WhatsApp: +91 94578 34044
Website: https://cloudkrafts.in/
Return Policy: https://www.cloudkrafts.in/policies/refund-policy
Country: India
For approved returns, CloudKrafts will provide the applicable return instructions and return address directly to the customer.
CloudKrafts
India